Terms and Conditions


Every effort is made to give as accurate an image and description of all products as possible. All jewellery produced by Vicky Callender Jewellery is individually handcrafted and so there will inevitably be slight natural variations within any one design. This means that the jewellery you receive will not be exactly the same as featured on the site. Every effort is made to ensure that jewellery is as a close a resemblance as possible to any featured image. You will be wearing a beautiful and unique piece of ethically crafted jewellery.


All prices on our website are quoted in pound sterling (£s) 

The prices for my jewellery products will be those shown on the site at the time your order is placed. 


Payment for goods, packaging and postage must be paid in full before any goods are dispatched. Please note: this excludes Klarna, where only your first payment installment is required before shipping.

Bespoke/custom orders will be paid through the website. Before I begin handcrafting your custom order, I will create a personalised bespoke order product listing, (found in the bespoke order section of our online shop) with a 50% deposit amount to be paid and I will email the link to you. After the deposit amount is paid, your listing will be updated for the final balance payable upon near completion of your order. The balance of the price together with any packaging and delivery charges will be advised to you on completion of the order by sending you a new link to your bespoke listing with the sum payable.  Your bespoke handcrafted jewellery will be sent on cleared payment of the full balance due.

Orders placed via the website are managed by third party provider Stripe. Stripe transactions are processed and powered by Stripe. We also offer Klarna payments. Both providers are completely safe and secure and only take from you the information that is required to process your card payment safely and securely. Klarna will handle your payment installments and it is Klarna who will let you know the terms of any required split payments. 

I cannot be held responsible for any charges incurred by you from your Credit Card company or bank in relation to processing of any order made with us. Please note that if, for any reason, your card payment is not authorised by your bank/credit card company I will not be able to proceed with your order and it will be cancelled.

A contract between you and Vicky Callender Jewellery will only exist once an order has been accepted, processed and despatched to you. This does not affect your statutory rights.


Some of my jewellery, particularly one off pieces is/are in stock and ready to ship. Many of my pieces however, are handmade to order and will usually require 2-3 weeks to handcraft and hallmark, (where hallmarking is required) particularly at busier times of the year. A certain amount of stock within a design will have been handcrafted and hallmarked in advance of selling and so readily available to ship as soon as possible and within 1-2 working days of purchase- this does not include weekends or bank holidays. The shipping and handling time frame may be altered and extended at busy periods to 3-5 working days. The website homepage will be updated to reflect any changes in shipping and handling times.

Please allow up to a month to receive a custom order/bespoke item. I will keep you closely informed of time frames for bespoke orders up and till completion. If you have any queries, please use the 'Contact Us' form or drop me a direct email: [email protected], or telephone: 07968714663 


All jewellery is sent out via Royal Mail Signed For 1st Class or Royal Mail Tracked 48 with Signature for orders over £100 in value. Both methods of shipping will require a signature upon delivery. An email with your tracking number will be sent to you once your parcel has been dispatched.


Post Brexit there have been a number of changes surrounding the export of precious metal and gemstone jewellery, the custom charges and taxes payable and also individual countries hallmarking requirements. Whilst I work towards finding the best way of selling to  Northern Ireland, Europe and internationally again, I have temporarily removed the ability to select other countries and am only offering delivery in the U.K, (excluding Northern Ireland) at this time. Please accept my sincere apologies for any disappointment caused.


Vicky Callender Jewellery cannot be held responsible for any taxes, charges or custom duties levied or restrictions enforced by your country, in transit or on arrival of your package- this is your sole responsibility, any fees, duties etc are payable by you.


Postage to Europe is being offered at a flat rate of £9.90. This will be added to your basket at the checkout.

Parcels will be sent out via Royal Mail International Tracked and Signed For or Parcelforce Worldwide. Royal Mail aim to deliver within 3-5 working days but please allow extra time for your parcel to proceed through custom channels of each country. Please also allow extra time to receive your parcel at very busy times of the year such as holiday periods where parcel traffic will be high.Insurance is included for the value of £50 up to £250 depending on the value of your order.

If you cannot see your country in the drop down menu at checkout, then I am sorry that I am not currently able to ship to you.


Postage to all other countries outside of the UK and Europe is being offered at a flat rate of £14.34. This will be added to your basket at the checkout.

Parcels will be sent out via Royal Mail International Tracked and Signed For or Parcelforce Worldwide. Royal Mail aim to deliver within 5-7 working days but please allow extra time for your parcel to proceed through custom channels of each country. Please also allow extra time to receive your parcel at very busy times of the year such as holiday periods where parcel traffic will be high.

Insurance is included for the value of £50 up to £250 depending on the value of your order.


Your ordered goods will be delivered to the address you provided at the time of purchase.

It is your responsibility as the buyer to ensure that the delivery details you have provided are correct and accurate, and that someone is there at the address to take delivery of the goods.


All jewellery is handcrafted by me, Vicky Callender and great care is taken to produce pieces of jewellery that are of fine design and yet hard-wearing. I really do hope that you will be entirely happy with your jewellery item(s) but if for any reason you wish to return your item(s), please contact me with 14 days commencing the day after receiving your order.

Vicky Callender Jewellery adheres to distance selling returns and refunds policies in accordance with and as set out by https://www.gov.uk/accepting-returns-and-giving-refunds


The buyer should return goods to Vicky Callender Jewellery in their original packaging, wherever possible within 14 days of informing Vicky Callender Jewellery of the wish to cancel. Please contact via the contact form, email or telephone to obtain the return address.

The buyer is responsible for return shipping costs. It is strongly advised to send the return package by Royal Mail: 1st class Special Delivery (tracked) or the nearest equivalent in the country of the returner for items over £50 or, 1st class signed for (trackable) items under £50. The Sylverling Workshop will not accept any responsiblilty for any loss or damage to items during transit and for this reasonVicky Callender Jewellery recommends posting items back using recorded or secure delivery method or, as above, equivalent method of each country.

In the instance of an exchange being accepted and a replacement item being sent out, outgoing postage from the workshop will be paid for by Vicky Callender Jewellery.


The utmost care is taken with your order from start to finish and your order will be sent in a presentation box or pouch then well packed and delivered to you via Royal Mail signed for. If the packaging of your order is obviously damaged due to postal mishandling, then please, if at all possible, take photos of the damage prior to opening and then once opened take photos of any subsequent damage caused to your order. This will help me file a claim. Likewise if you believe your order to be faulty, please do get in contact with your concerns also attaching clear photos of the fault to enable me to find the best way to support you. Please contact me either via the contact form or email: vickycallend[email protected] within 14 days of delivery. If your item needs to be returned your postal costs will be refunded for damaged or faulty items. Please retain your original postal receipt and proof of postage. As this will be an additional amount beyond your original order, the refund for your postage costs will be made via PayPal or via BACS refund. 

General conditions of return

  • Unless damaged or faulty, (see above) buyers are responsible for return postage costs. In all situations I always recommend using a tracked service.
  • Do take care when packaging your item to ensure the item is received unworn and in its original condition. The buyer is responsible for any loss in value. 
  • Do reuse, if possible, the original packaging.
  • Do ensure you obtain proof of postage from your Post Office.

Do enclose your original invoice or a note with your contact and order details and ensure it is returned within 30 days from the date of delivery to the address: Vicky Callender Jewellery, PO Box 10787, Leicester.Leicestershire. LE3 4HA


Personalised products are made to order and are therefore non-refundable and non-exchangeable. We will however, exchange parts of your order such as chain length if these are not the right length.


All refunds will be processed after the returned goods have been received at Vicky Callender Jewellery.

All refunds will automatically go back to the original payment method used at the time of purchase. 


I retain copyright on all materials on this website including photographs and images, videos, page design, text, product names and descriptions of our products and these may not be reproduced in whole or in part by electronic or other means without prior written consent. I will take legal action against anyone found to have breeched this copyright by using images, text, copying product designs without our prior knowledge or permission.

PRIVACY POLICY                                                                                                                                                              

Vicky Callender Jewellery respects your privacy and is committed to protecting your personal data.

This Privacy Policy will tell you how Vicky Callender Jewellery looks after your personal data when you visit this website and inform you of your privacy rights and how the law protects you.

Vicky Callender Jewellery believes that its use of your data is fair and reasonable, and its use of your data is solely for the purpose of delivering its service to you.

Vicky Callender Jewellery will not share your data, unless absolutely necessary for service delivery or for security issues.

Vicky Callender Jewellery will never sell data to third parties under any circumstances.

Vicky Callender Jewellery has checked that it is happy with all the services it uses to help Vicky Callender Jewellery manage data to ensure they meet the highest of standards.




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