All jewellery is handcrafted by me, Vicky Callender and great care is taken to produce pieces of jewellery that are of fine design and yet hard-wearing. I really do hope that you will be entirely happy with your jewellery item(s) but if for any reason you wish to return your item(s), please contact us with 14 days commencing the day after receiving your order.
Vicky Callender Jewellery adheres to distance selling returns and refunds policies in accordance with and as set out by https://www.gov.uk/accepting-returns-and-giving-refunds
POSTING YOUR RETURNS
The buyer should return goods to Vicky Callender Jewellery in their original packaging, wherever possible within 14 days of informing Vicky Callender Jewellery of the wish to cancel. Please contact via the contact form, email or telephone to obtain the return address.
The buyer is responsible for return shipping costs. It is strongly advised to send the return package by Royal Mail: 1st class Special Delivery (tracked) or the nearest equivalent in the country of the returner for items over £50 or, 1st class signed for (trackable) items under £50. Vicky Callender Jewellery will not accept any responsiblilty for any loss or damage to items during transit and for this reason Vicky Callender Jewellery recommends posting items back using recorded or secure delivery method or, as above, equivalent method of each country.
In the instance of an exchange being accepted and a replacement item being sent out, outgoing postage from the workshop will be paid for by Vicky Callender Jewellery.
DAMAGED OR FAULTY GOODS
The utmost care is taken with your order from start to finish and your order will be sent in a presentation box or pouch then well packed and delivered to you via Royal Mail signed for. If the packaging of your order is obviously damaged due to postal mishandling, then please, if at all possible, take photos of the damage prior to opening and then once opened take photos of any subsequent damage caused to your order. This will help me file a claim. Likewise if you believe your order to be faulty, please do get in contact with your concerns also attaching clear photos of the fault to enable me to find the best way to support you. Please contact me either via the contact form or email: [email protected] within 14 days of delivery. If your item needs to be returned your postal costs will be refunded for damaged or faulty items. Please retain your original postal receipt and proof of postage. As this will be an additional amount beyond your original order, the refund for your postage costs will be made via PayPal or via BACS refund.
General conditions of return
- Unless damaged or faulty, (see above) buyers are responsible for return postage costs. In all situations I always recommend using a tracked service.
- Do take care when packaging your item to ensure the item is received unworn and in its original condition. The buyer is responsible for any loss in value.
- Do reuse, if possible, the original packaging.
- Do ensure you obtain proof of postage from your Post Office.
Do enclose your original invoice or a note with your contact and order details and ensure it is returned within 30 days from the date of delivery. To make a return, please contact Vicky Callender Jewllery for the returns address details.
Personalised products are made to order and are therefore non-refundable and non-exchangeable. We will however, exchange parts of your order such as chain length if these are not the right length.
All refunds will be processed after the returned goods have been received at Vicky Callender Jewellery.
All refunds will automatically go back to the original payment method used at the time of purchase.