SHIPPING AND HANDLING
Some of my jewellery, particularly one off pieces is/are in stock and ready to ship. Many of my pieces however, are handmade to order and will usually require 2-3 weeks to handcraft and hallmark, (where hallmarking is required) particularly at busier times of the year. A certain amount of stock within a design will have been handcrafted and hallmarked in advance of selling and so readily available to ship as soon as possible and within 1-2 working days of purchase- this does not include weekends or bank holidays. The shipping and handling time frame may be altered and extended at busy periods to 3-5 working days. The website homepage will be updated to reflect any changes in shipping and handling times.
Please allow up to a month to receive a custom order/bespoke item. I will keep you closely informed of time frames for bespoke orders up and till completion. If you have any queries, please use the 'Contact Us' form or drop me a direct email: vickycallenderjewellery.com, or telephone: 07968714663
FREE UK SHIPPING
All jewellery is sent out via Royal Mail Signed For 1st Class or Special Delivery for orders over £100 in value. Both methods of shipping will require a signature upon delivery. The Royal Mail Courier should sign on your behalf during the COVID 19 pandemic. An email with your tracking number will be sent to you once your parcel has been dispatched.
TEMPORARY CEASING OF DELIVERY TO NORTHERN IRELAND, EUROPE AND INTERNATIONAL AS OF 29/03/21 FOR UP TO 12 MONTHS.
Post Brexit there have been a number of changes surrounding the export of precious metal and gemstone jewellery, the custom charges and taxes payable and also individual countries hallmarking requirements. Whilst I work towards finding the best way of selling to Northern Ireland, Europe and internationally again, I have temporarily removed the ability to select other countries and am only offering delivery in the U.K, (excluding Northern Ireland) at this time. Please accept my sincere apologies for any disappointment caused.
Vicky Callender Jewellery cannot be held responsible for any taxes, charges or custom duties levied or restrictions enforced by your country, in transit or on arrival of your package- this is your sole responsibility, any fees, duties etc are payable by you.
Postage to Europe is being offered at a flat rate of £9.90. This will be added to your basket at the checkout.
Parcels will be sent out via Royal Mail International Tracked and Signed For or Parcelforce Worldwide. Royal Mail aim to deliver within 3-5 working days but please allow extra time for your parcel to proceed through custom channels of each country. Insurance is included for the value of £50 up to £250 depending on the value of your order.
If you cannot see your country in the drop down menu at checkout, then I am sorry that we are not currently able to ship to you.
ALL OTHER COUNTRIES
Postage to all other countries outside of the UK and Europe is being offered at a flat rate of £14.34. This will be added to your basket at the checkout. Parcels will be sent out via Royal Mail International Tracked and Signed For or Parcelforce Worldwide. Royal Mail aim to deliver within 5-7 working days but please allow extra time for your parcel to proceed through custom channels of each country. Please also allow extra time to receive your parcel at very busy times of the year such as holiday periods where parcel traffic will be high.
Insurance is included for the value of £50 up to £250 depending on the value of your order.
NO PLASTIC PACKAGING! Your order will be sent in eco-friendly, recyclable, biodegradable packaging and the outer mailing will be either a bag which is reusable and fully compostable, or your order will be packed inside a cardboard mail box.
Your ordered goods will be delivered to the address you provided at the time of purchase.
It is your responsibility as the buyer to ensure that the delivery details you have provided are correct and accurate, and that someone is there at the address to take delivery of the goods.
UK DELIVERY DURING THE COVID 19 PANDEMIC
Please be aware that parcels within the UK may take longer to be delivered. Lead times for leaving Vicky Callender Jewellery will not have changed, but once the parcel is with Royal Mail, for reasons beyond ours and their control, parcels may take longer to reach their destination.
Please click on this link for the most up to date Royal Mail delivery information during the COVID 19 pandemic.
EUROPE AND INTERNATIONAL DELIVERY DURING THE COVID 19 PANDEMIC
Please be aware that parcels being sent to Europe and internationally may take longer to be delivered. Lead times for leaving Vicky Callender Jewellery will not have changed, but once the parcel is with Royal Mail for reasons beyond ours and their control, parcels may take longer to reach their destination. Parcels may take longer to pass through the network and Customs delays are expected during the pandemic.
Please click on this link for the most up to date Royal Mail delivery information for Europe and The Rest of The World during the COVID 19 pandemic.